European Data eSIM's

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The following Terms and Conditions shall apply to all services rendered by Privacy protected company name, hereafter referred to as ServiceDesk B2B LTD, in connection with the prepaid eSIM reselling.

 

The following Terms and Conditions are provided on the website www.ServiceDesk B2B LTD.

 

ServiceDesk B2B LTD may accept variant clauses only in the case of an explicit written agreement.

 

2. DESCRIPTION OF SERVICES

2.1. eSIM SELLING

ServiceDesk B2B LTD sells prepaid eSIMs.

The Customer registers and buys its eSIM's  on www.servicedeskb2b.com. Our payments are operated by Stripe (www.stripe.com) with an alias of your credit card (virtual Credit Card Imprint).

 

We may save your credit card alias to offer you the possibility to top-up or buy new eSIMs without re-entering your credit card information.

We will NEVER automatically charge your credit card without your explicit consent. The automatic top-up feature is disabled by default.

 

2.2. REGISTRATION FOR USING ServiceDesk B2B LTD SERVICES

The Customer must accept the General Terms and Conditions to use ServiceDesk B2B LTD services. The client gives directly or by the intermediary of the service provider (Hotel, Travel Agency…) during checkout the following information: full name, billing country, email address, phone number (optional).

 

2.3. SERVICEDESK B2B LTD ENGAGEMENTS

ServiceDesk B2B LTD shall use reasonable endeavors to provide Customer quality service. However, ServiceDesk B2B LTD does not guarantee that the service will not be interrupted, provided on time, and be safe or fault-free.

 

2.4. CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by ServiceDesk B2B LTD, the Customer must not engage in any action: that is abusive, illegal, or fraudulent; that causes the Network to be impaired or damaged.

 

When the Customer breaches its obligations under Sec. 2.4, ServiceDesk B2B LTD may suspend the Customer's use of the Service. During any period of suspension, the Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

 

2.5. DEVICE COMPATIBILITY

The Customer is responsible for ensuring that their device is eSIM compatible and carrier-unlocked. Device compatibility may depend on the carrier and country of origin, the Customer must check the list of eSIM-compatible devices provided at Compatible devices page.

 

By checking the box that confirms that the Customer's device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.

 

The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.

 

3. START, DURATION, AND TERMINATION OF THE CONTRACT

The service contract between ServiceDesk B2B LTD and the Customer begins upon completing the order at the ServiceDesk B2B LTD website www.servicedeskb2b.com

The Activation of the eSIM and acknowledgment of the Activation Policy is the Customer's responsibility.

The activation policy depends on the eSIM and it is clearly mentioned in the eSIM activation email.

 

The contract will be terminated if the Customer does not have an active data package or has deleted the eSIM from the target device.

 

4. CHARGES AND PAYMENT

4.1. PAYMENT CONDITIONS

The supported payment methods for ServiceDesk B2B LTD services are Credit/Debit Card, Google Pay, Apple Pay.

 

The currency of payment is in available in different currencies that can be changed from the top menu.

 

The credit card transaction will be processed and secured by ServiceDesk B2B LTD provider Stripe (www.stripe.com).

 

4.2. CHARGES FOR USE

4.2.1. ServiceDesk B2B LTD states all Charges are inclusive of VAT unless otherwise specified.

 

4.2.2. The Customer shall not be entitled to offset any of its claims against claims of ServiceDesk B2B LTD, except where the Customer's claims are undisputed or have been confirmed by final court judgment.

 

5. DELIVERY

The Customer will receive a confirmation email after the purchase.

 

6. REFUND / CANCELLATION / MODIFICATION POLICY

The Customer has the right to ask for a refund or eSIM-replacement if the eSIM cannot be installed and used due to a technical problem from ServiceDesk B2B LTD.

 

6.1. MODIFICATION

The eSIM data packages from ServiceDesk B2B LTD are offered as-is, and no further modifications or customization can be made based on individual requests once purchased.

 

7. LIABILITY AND WARRANTY

ServiceDesk B2B LTD is not responsible for detriments arising due to the proposed service not being constantly available. ServiceDesk B2B LTD provides no guarantee of constant availability of the network service.

 

ServiceDesk B2B LTD hereby disclaims any responsibility for roaming charges that may be incurred by the Customer as a result of the Customer's failure to configure their device properly. It is the sole responsibility of the Customer to ensure that the roaming feature is disabled on their primary SIM card to prevent any incurrence of additional charges.

 

For general inquiry, write an email to support@servicedeskb2b..co.uk

Thank you for shopping at ServiceDesk B2B LTD.

It's your responsibility to check if your device is eSIM compatible before purchasing any plan.

🚨 IMPORTANT: You can ask for refund only if the eSIM has not been activated. 🚨

You have exactly 15 calendar days from the purchase date to return an eSIM.

Refunds to your account balance are free. Refunds to your original payment method incur a £2.50 fee per eSIM.

(No fee if the issue is our fault, like an unsupported country.)

How to ask for refund
Send an email to support@servicedeskb2b.co.uk requesting a refund, we will then be in touch.

Your eSIM is not eligible for refund if the price is less than the refund fee, or it has been already activated

If your request is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a few of days, depending on your card issuer's policies.